Owner FAQs

• What’s the cost to get started?

  There’s no management setup fee! However, we do require a $2,000 retainer. Here’s how it works:

  • $600 goes into a reserve account to be used for any contracted work that may arise.
  • $1,400 is used to get your property rental-ready. (Don’t fret, some homes are more ready than others, call us today!) 
  • Any unused balance will be returned to you.

• Are you licensed?

  Yes, our broker is a licensed Realtor and can assist with buying, selling, and 1031 exchanges in addition to full-service property management.

• How are inspections handled?

  We perform a 30-minute walk-through at lease renewal to assess how the tenant is treating the home. While we’re not licensed inspectors and don’t evaluate major structural elements (like the roof or foundation), we will call out anything that looks concerning. We also:

  • Offer licensed inspection services upon request.
  • Get additional eyes on the home during routine vendor visits—like HVAC checkups and handyman repairs.

• Who changes the furnace filters?

  Tenants are responsible for changing the furnace filters.

• Can I reach you after hours?

  Yes. We prefer communication through the portal, email, or text, but we are also available by phone after hours for emergencies.

• Do you do in-person showings?

  No. We use self-showing technology to streamline the process and protect our clients from potential fair housing violations. In-person showings can introduce unconscious bias, and Colorado fair housing law prohibits discrimination based on race, color, national origin, religion, sex, disability, familial status, and other protected classes. Our system ensures every applicant gets an equal opportunity.

• Can I choose the tenants?

  No. To remain fair housing compliant and efficient, we place the first fully approvable applicant based on our screening criteria. We handle the approval process so you can remain hands-off.

• How is rent collected?

  Tenants pay via ACH, and we disburse funds to owners electronically by the 15th of the month (once rent clears and expenses are paid).

• Do you allow pets?

  That’s up to you! However, over 60% of Colorado tenants have pets. We offer a $1,000 pet damage guarantee if you allow pets (certain restrictions apply). Breed-specific rules are not permitted under Colorado law.

• What about emotional support animals (ESAs) and service animals?

  We follow all federal and state fair housing laws. Tenants must apply through our pet screening site, and approved ESAs/service animals are exempt from pet fees.

• Do you offer eviction support?

  Yes. If a tenant must be evicted, we handle all the legal filings and cover up to $1,000 in legal costs (terms apply). Learn more in our Owner Handbook.

• How long are your leases?

  We typically sign 12-month leases but may offer shorter or longer terms based on seasonal strategy.

• What type of properties do you manage?

  Single-family homes, condos, townhomes, and duplexes in Longmont and surrounding areas: Firestone, Frederick, Mead, Berthoud, Boulder, and Niwot.

• Do I see the lease? Do I sign it?

  We sign the lease on your behalf. Copies are stored in your Owner Portal, available 24/7.

• Can I leave personal items at the property?

  We don’t recommend it. We don’t inventory personal belongings and are not liable for their storage or loss.

• Do you screen tenants?

  Yes. Our process includes:

  • Full credit and background checks
  • Eviction and rental history screening
  • Employment and income verification (minimum 2x the rent)
  • Minimum credit score of 650

• Who holds the security deposit?

  We hold tenant deposits in a Colorado Real Estate Commission-compliant trust account until the end of the lease.

• What kinds of reports will I receive?

  You’ll receive:

  • Monthly statements through the Owner Portal
  • Annual financial summaries and tax documents (1099s)
  • Vendor invoices and receipts for transparency

• Who isn’t a good fit for us?

  We may not be the right match for owners who:

  • Don’t allow us to do our job or want to micro-manage the process. We are a FULL SERVICE management company.
  • Prefer to use their own vendors rather than ours.
  • Are frequently moving managers and not committed to a partnership

  We welcome feedback, but we keep property management streamlined by having one dedicated manager making decisions with your best interest in mind.

• How do you handle a lease break?

  We understand that life happens! If a tenant needs to break their lease, they have two options:

  1. Standard Lease Break:

  • Tenant is responsible for rent and all monthly expenses until a new lease begins.
  • A $500 leasing fee applies to re-market the home.
  • Property must be left clean and in good condition.
  • Any necessary repairs to re-rent the property are the tenant’s responsibility.

  1. TETO (Tenant Early Termination Option):

  • Tenant pays one month’s rent and forfeits their security deposit (Usually 1.5x rent)
  • A 30-day written notice must be submitted before the 1st of the vacating month.
  • Must be in good standing and current on rent to qualify.
  • Utilities must be paid through the vacating month.

Still have questions? Reach out—we’re happy to help!