Frequently Asked Questions

• Q: Are you licensed?

  A: Yes, The Broker is a licensed realtor and can help you with buying or selling your rental property as well as managing your investment properties.

• Q: Can I reach you after hours?

  A: Yes, we can be reached by phone, text, or email.

• Q: Can you put the money directly into my account?

  A: Yes, We transfer your disbursements ACH electronically, usually by the 10th of the month, but no later than the 15th.

• Q: Am I required to make my property available to Section 8?

  A: Yes, We are required to accept section 8 as long as they can qualify during our vetting process.

• Q: Do I get to see the lease or sign it?

  A: We sign the leases on your behalf and we keep the leases on file and can send you a copy, if requested.

• Q: How do you handle service dogs, vs therapy pets vs pets?

  A: You can’t charge for service dogs or service cats. Tenants must apply through www.lpg.petscreening.com for service animals or ESA animals in order for them not to be charged the fees. On most of our properties, we charge a non-refundable pet fee of $300 per pet. Some owners of properties decline to allow pets and we enforce their desires to remain pet free.

• Q: Do you sell real estate too?

  A: We do sell real estate, and we focus our sales to our owners and investors and to our tenants.

• Q: How and when do I get my checks?

  A: We transfer your disbursements ACH electronically, usually by the 10th of the month.

• Q: How is rent collection handled?

  A: We collect rents via ACH electronic transfer from our tenant’s account.

• Q: How do you screen prospective new tenants?

  A: We do full criminal, credit and civil background checks. We do not approve any applicants who have had felonies, violent misdemeanors, or assault, and we do not approve anyone with prior evictions or any apartment/landlord collections. We call and verify income and employment on each applicant. We require verifiable income equal to at least 3 times the monthly rental amount.

• Q: How long of a lease do you sign?

  A: We normally process our leases on a 1 year lease, with exceptions if we have a vacant rental in the slower winter months. At that time, we may do a 9-18 month lease to avoid leases expiring during the slower months.

• Q: How much security deposit do you charge the tenant?

  A: We require 125% of a full month’s rent for security deposits.

• Q: How do you handle evictions? What are the charges?

  A: NO CHARGE TO OWNER FOR COURT, FILING FEES, AND ATTORNEY FEES.
  We conduct our evictions as follows: Rents are normally due on the 1st and considered late after the 5th. On the 6th day of the month a late fee is assessed at a daily charge of $15 per day and begins accruing on any outstanding balance. Between the 8th and the 9th, depending on what day the 8th falls on, tenants with outstanding rent balances are served with a 3 Day Notice to Pay or Quit. Should the tenant not pay their rent on the 3 day period and a reasonable compromise not be reached, we begin the eviction proceedings. Should the tenant not show up to court, we then order a writ immediately which schedules the Sheriff to conduct the eviction. We have never had to go through a total eviction. Usually we can get the tenant out without doing the eviction. Once filed with the attorney, the tenant will often move out on their own. We strongly emphasize to the tenants the benefits of voluntarily surrendering the units promptly and in good condition.

• Q: How soon can you start managing my property?

  A: We can get started as soon as we do a physical walk through of the property and we have the management agreement signed.

• Q: What type of properties do you manage?

  A: Single family, townhomes, duplexes, and condos.

• Q: What type of reports do I get and how often?

  A: You will have 24/7 access to our online portal, where you can access several reports and different time periods. We will send you and email when your account is balanced and funds have been transferred, usually by the 10th of every month.

• Q: Who holds the tenant security deposit?

  A: We are required by the Colorado Real Estate Division, to hold the security for the tenant in a trust account until the tenant vacates the property.