Frequently Asked Questions

• Q: Are you licensed?

  A: Yes, The Broker is a licensed realtor and can help you with buying or selling your rental property, assist with 1031 Exchanges, as well as managing your investment properties.

• Q: Can I reach you after hours?

  A: We prefer communicating through our portal, per email and text and we can also be reached by phone after hours if necessary.

• Q: Can you put the money directly into my account?

  A: Yes, We transfer Owner disbursements electronically by the 20th of the current month after rents have cleared our bank, we have paid all invoices and updated our trust accounts.

• Q: Am I required to make my property available to Section 8?

  A: Yes, We are required to accept section 8 as long as they can qualify during our vetting process.

• Q: Can I choose the Tenants?

  A: We do not allow our Owners to pick the applicants. Our business model is for you to be mostly hands off so we are able to manage your property without going back and forth with you for Tenant approvals. We want to ensure that we are compliant with all local laws and fair housing laws.

• Q: Can I set the market rent?

  A: We originally will recommend a market rent on your property, but we do not ask for your approval when the property comes up for renewal or remarketing. We will contact you within 90 days prior to when the current Lease expires to make sure you want to continue renting your property. If after 2 weeks on the market we have not seen good activity, we will usually reduce the rent per market conditions. See more information by requesting our current “Owner Handbook’’.

• Q: Do I get to see the lease or sign it?

  A: We sign the Leases on your behalf and we keep copies of the Leases on file and are uploaded and shared with you on your portal that you can access 24/7.

• Q: Should I allow pets on my property?

  A: It is up to you if you want to allow pets, although over 60% of Tenants in Colorado have pets and we do give you an additional pet damage guarantee if you decide to allow pets. We can not discriminate against pets based on breeds in Colorado.

• Q: How do you handle service dogs and emotional support animals?

  A: We are required to allow ESA and service animals if they are approved. Tenants must apply through www.lpg.petscreening.com for service animals or ESA animals in order for them not to be charged the fees. We charge a non-refundable monthly pet fee per pet.

• Q: How do you handle maintenance?

  A: We have all major trade techs and handyman services that we work with and they are required to be available during after hours for emergency calls. We also have a 24/7 call center that handles after hour emergencies.

• Q: Can I leave personal items behind in storage in the property?

  A: We highly discourage leaving any personal items behind. We will not inventory or list any personal items left and will dispose of them.

• Q: How is rent collection handled?

  A: We collect rents via ACH electronic transfer directly from our Tenant’s bank account.

• Q: How do you screen prospective new Tenants?

  A: We do full criminal, credit and civil background checks. We do not approve any applicants who have had felonies, violent misdemeanors, or assault, and we do not approve anyone with prior evictions or any apartment/landlord collections.. We require verifiable income equal to at least 2 times the monthly rental amount and a credit score of a minimum of 620.

• Q: How long of a lease do you sign?

  A: We normally process our Leases on a 1 year term, with exceptions if we have a vacant rental in the slower winter months. At that time, we may do a 9-18 month Lease to avoid Leases expiring during the slower months.

• Q: How much security deposit do you charge the Tenant?

  A: We require 150% of a full month’s rent for security deposits.

• Q: How do you handle evictions?

  A: We conduct our evictions as follows: Rents are normally due on the 1st and considered late after the 2nd. On the 9th day of the month a late fee is assessed at a one time monthly charge of 5% of the amount due. If rent has not been paid as of the 9th, we post a 10 Day Rent Demand or Possession. Should the Tenant not pay their rent within the 10 day period or a reasonable compromise not be reached, we begin the eviction proceedings. Should the Tenant not show up to court, we then order a writ immediately which schedules the Sheriff to conduct the eviction. Once filed with the court, Tenants will often move out on their own. We strongly emphasize to the Tenants the benefits of voluntarily surrendering the units promptly and in good condition. See more information by requesting our current “Owner Handbook’’.

• Q: How soon can you start managing my property?

  A: We can get started as soon as we do a physical walk through of the property, have a signed management agreement, have received all keys and the property is vacant.

• Q: What type of properties do you manage?

  A: Single family, townhomes, duplexes, and condos in Longmont and the surrounding area, including Frederick, Firestone, Mead, Berthoud, and Niwot.

• Q: What type of reports do I get and how often?

  A: You will have 24/7 access to our online portal, where you can access your monthly statement. We will send you an email when your account is balanced and funds have been transferred and your monthly statement is ready.

• Q: Who holds the Tenant security deposit?

  A: We are required by the Colorado Real Estate Division to hold the security for the Tenant in a trust account until the Tenant vacates the property.